Help center

How can we help?

Real humans read every message. We usually reply within 1–2 business days.

Email support

To help us help you faster, please include the game name, your device model, your OS version and your Player ID (if shown in the game's Settings).

Email us

Frequently asked questions

I bought something but didn't receive it.

First, make sure you're signed in with the same Apple ID or Google account you used to buy it, then restart the game. If the game has a Restore purchases button in Settings, tap it.

Still missing? Email us with the game name and your order/receipt number (from your App Store or Google Play receipt email) and we'll sort it out.

How do I get a refund?

Payments are handled by the store, so refunds are too:

App Store: visit reportaproblem.apple.com.
Google Play: open Google Play → Profile → Payments & subscriptions → Budget & history, select the order and choose "Request a refund", or see Google's refund help page.

I lost my progress.

Progress is usually saved on your device, so uninstalling the game or switching phones can reset it. If the game supports cloud save, sign in with the same account on your new device. If something went wrong, email us with your Player ID — we'll do our best to help.

I found a bug or the game crashes.

Sorry about that! Please email us what happened, what you were doing right before, your device model and OS version. A screenshot or short screen recording helps a lot.

Can I play without ads?

Where available, you can remove ads with a one-time in-app purchase from the game's shop or Settings. Some rewarded ads are optional and only play when you choose to watch them.

How do I turn off personalized ads?

Android: Settings → Google → Ads → Delete advertising ID / Opt out of Ads Personalization.
iOS: Settings → Privacy & Security → Tracking, and turn tracking off.

You'll still see ads, but they won't be based on your activity. See our Privacy Policy for more.

How do I delete my data?

You can request deletion of all data associated with your use of our games at any time — no account needed:

Find your Player ID in the game's Settings (if available).
Email support@wybustudio.com with the subject "Data deletion request", the game name and your Player ID.
We'll delete your data (and ask our analytics and ad partners to do the same) within 30 days and confirm by email.

What gets deleted: gameplay and analytics data linked to your Player ID or device identifiers, and any support conversations. Purchase records may be kept where the law requires it (for example, for tax purposes). Uninstalling the game also removes data stored on your device.

I'm a parent and have a privacy concern.

Please email us. If you believe your child has shared personal information with us, we will delete it promptly. More details are in the Privacy Policy.

Business, press or partnership inquiries?

We'd love to chat! Email support@wybustudio.com with the subject "Business inquiry".